MySparrow Frequently Asked Questions

Enrollment Questions
What is MySparrow?
Is there a fee to use MySparrow?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MySparrow?
Why are certain test results not shared electronically via MySparrow?
If some of my health information on MySparrow is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MySparrow For My Family
Can I view a family member's health record in MySparrow?
Can I ask questions regarding a family member from my MySparrow account?
Can my spouse and I share one MySparrow account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MySparrow secure?
What is your privacy policy?
I was logged out of MySparrow, what happened?
What do I need to use MySparrow?
My activation code does not work, what should I do?

What is MySparrow?

MySparrow offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MySparrow, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MySparrow electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MySparrow?

MySparrow is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MySparrow activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You may e-mail us at HelpDesk@Sparrow.org, or you can call our Sparrow Help Desk at (517) 364-4357.

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When can I see my test results in MySparrow?

Your test results are released to your MySparrow account after your physician has reviewed them and/or the results have been finalized. To serve you better, Sparrow is now displaying most laboratory test results in MySparrow as soon as they are complete. Imaging, radiology, and pathology reports are displayed in MySparrow 3 business days after they are complete. While Sparrow Caregivers check results frequently, you could see new results before your Provider has seen them. Please be assured that your Provider's office will reach back to you within a few days about the test results if any additional tests or treatments are required before you next visit.

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Why are certain test results not shared electronically via MySparrow?

Your provider is able to determine which types of test results are able to be accessed through MySparrow. Further, tests of a very sensitive nature are not released to MySparrow.

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If some of my health information on MySparrow is not correct, what should I do?

Your MySparrow information comes directly from your electronic medical record on file with your Sparrow doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit. If you do not have a Sparrow provider, please contact our Health Information Management department at (517) 364-2276 to update this information.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MySparrow should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MySparrow?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MySparrow account, and then connect to information regarding their family member. Complete a Proxy Consent Form, available under Health > Who's Accesed My Record, to request access to this convenient service.

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Can I ask questions regarding a family member from my MySparrow account?

MySparrow offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MySparrow account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MySparrow account.

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I forgot my password. What should I do?

You may contact our Sparrow Help Desk at (517) 364-4357 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at our Health Information Management team at (517) 364-2276 to gain access to your MySparrow account.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MySparrow and from the top menu, go to the Settings section and select the appropriate option.

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How is MySparrow secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MySparrow messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MySparrow is owned and operated by Sparrow and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MySparrow.

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I was logged out of MySparrow, what happened?

We aim to protect your privacy and security of your information. While logged into MySparrow, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MySparrow. We recommend that you log out of your MySparrow session if you need to leave your computer for even a short period of time.

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What do I need to use MySparrow?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, email us at HelpDesk@Sparrow.org, or you can call our Sparrow Help Desk at (517) 364-4357.

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