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Access MySparrow on your smartphone by downloading the MyChart app and selecting Sparrow as your health system.
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MySparrow Frequently Asked Questions

Enrollment Questions
What is MySparrow?
Is there a fee to use MySparrow?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MySparrow?
If some of my health information on MySparrow is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MySparrow For My Family
Can I view a family member's health record in MySparrow?
Can I ask questions regarding a family member from my MySparrow account?
Can my spouse and I share one MySparrow account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it or it has expired?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
How do I disenroll from MySparrow?
Technical Questions
How is MySparrow secure?
What is your privacy policy?
I was logged out of MySparrow, what happened?
What do I need to use MySparrow?
My activation code does not work, what should I do?
Is my activation code my username?

What is MySparrow?

MySparrow offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MySparrow, you can use the Internet to:

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Is there a fee to use MySparrow?

MySparrow is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MySparrow activation code during their clinic visit. This code will enable you to login and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

Who do I contact if I have further questions?

For 24-hour assistance with MySparrow, please call the Sparrow Help Desk at (517) 364-4357.

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When can I see my test results in MySparrow?

Lab Results are released to MySparrow accounts 4 days after being sent to the provider, with the exception of some sensitive tests which can only be released manually by the provider.

Imaging Results (Cat Scan, MRI, X-ray, etc.) can only be manually released by the provider and will include a narrative report, not actual images. MySparrow does not support images at this time.

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If some of my health information on MySparrow is not correct, what should I do?

Your MySparrow information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MySparrow should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MySparrow?

Yes you can, if the family member is 18 years or older. This is called Proxy access and allows you to log into their personal MySparrow account. A Proxy Consent Form needs to be completed and signed by both the person granting access to their account and the grantee. The form can be obtained from the physician's office of the person who is granting access to their MySparrow account.

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Can I ask questions regarding a family member from my MySparrow account?

MySparrow offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MySparrow account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MySparrow account.

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I forgot my password. What should I do?

You can click the "Forgot password" link on the sign-in page to reset your password online. For 24-hour assistance with MySparrow, please call the Sparrow Help Desk at (517) 364-4357.

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Can you send me a new activation code as I have lost it or it has expired?

For 24-hour assistance with MySparrow, please call the Sparrow Help Desk at (517) 364-4357. After providing a couple of identifying pieces of information they can give you a new activation code.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MySparrow and from the left menu, go to the Preferences section and select the appropriate option.

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How do I disenroll from MySparrow?

If you decide you no longer wish to have a MySparrow account, please contact your physician's office and they can deactivate your account.

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How is MySparrow secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MySparrow uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MySparrow. Unlike conventional e-mail, all MySparrow messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MySparrow is owned and operated by Sparrow and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Sparrow.

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I was logged out of MySparrow, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MySparrow?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. For 24-hour assistance with MySparrow, please call the Sparrow Help Desk at (517) 364-4357.

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