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MyChart ® Epic Systems Corporation

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Access MySparrow on your smartphone by downloading the MyChart app and selecting Sparrow as your health system.
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MySparrow Frequently Asked Questions

Enrollment Questions
What is MySparrow?
Is there a fee to use MySparrow?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MySparrow?
Why are certain test results not shared electronically via MySparrow?
If some of my health information on MySparrow is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MySparrow For My Family
Can I view a family member's health record in MySparrow?
Can I ask questions regarding a family member from my MySparrow account?
Can my spouse and I share one MySparrow account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MySparrow secure?
What is your privacy policy?
I was logged out of MySparrow, what happened?
What do I need to use MySparrow?
My activation code does not work, what should I do?

What is MySparrow?

MySparrow offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MySparrow, you can use the Internet to:

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Is there a fee to use MySparrow?

MySparrow is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MySparrow activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You may e-mail us at MySparrowSupport@*****.com, or you can call our MySparrow Patient Support Line at 1-xxx-xxx-xxxx.

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When can I see my test results in MySparrow?

Your test results are released to your MySparrow account after your physician has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via MySparrow?

Your provider is able to determine which types of test results are able to be accessed through MySparrow. Further, tests of a very sensitive nature are not released to MySparrow.

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If some of my health information on MySparrow is not correct, what should I do?

Your MySparrow information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MySparrow should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MySparrow?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MySparrow account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my MySparrow account?

MySparrow offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MySparrow account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MySparrow account.

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I forgot my password. What should I do?

You may contact our MySparrow Patient Support Line at 1-xxx-xxx-xxxx to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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