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Access MySparrow on your smartphone by downloading the MyChart app and selecting Sparrow as your health system.
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MySparrow Frequently Asked Questions

Enrollment Questions
What is MySparrow?
Is there a fee to use MySparrow?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MySparrow?
If some of my health information on MySparrow is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MySparrow For My Family
Can I view a family member's health record in MySparrow?
Can I ask questions regarding a family member from my MySparrow account?
Can my spouse and I share one MySparrow account?
Is my child eligible to have a MySparrow account?
What if I would like "proxy access" to information in MySparrow about my child (age 0-11 years) or adolescent (age 12-17)? What about access by other family members?
What health information and services are available via MySparrow proxy access?
How do I get proxy access to my child's (age 0-11 years) MySparrow account?
What happens to my proxy access when my child turns 12 years old?
How do I get proxy access to my adolescent's (age 12-17 years) MySparrow account?
As a parent, do I have to sign up for MySparrow proxy access?
What if the adolescent wants a MySparrow account without parental proxy access but the parent does not agree?
Can an adolescent terminate a parent's proxy access to the adolescent's MySparrow account?
If I don't have access to MySparrow information for my child or adolescent, or I am interested in getting copies of chart information not viewable in MySparrow, what should I do?
What happens to my proxy access when my adolescent turns 18 years old?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it or it has expired?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
How do I disenroll from MySparrow?
Technical Questions
How is MySparrow secure?
What is your privacy policy?
I was logged out of MySparrow, what happened?
What do I need to use MySparrow?
My activation code does not work, what should I do?
Is my activation code my username?

What is MySparrow?

MySparrow is an optional online Web portal service we offer to patients and families that electronically connects you to your Sparrow Doctors and Caregivers. With MySparrow and the MySparrow mobile app, you'll be able to go online anytime to access information from your medical records, send electronic messages to your doctor, request or schedule appointments, or request prescription renewals.

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Is there a fee to use MySparrow?

MySparrow is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MySparrow activation code during their clinic visit. This code will enable you to login and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

Who do I contact if I have further questions?

For 24-hour assistance with MySparrow, please call the Sparrow Help Desk at (517) 364-4357.

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When can I see my test results in MySparrow?

Lab Results are released to MySparrow accounts 4 days after being sent to the provider, with the exception of some sensitive tests which can only be released manually by the provider.

Imaging Results (Cat Scan, MRI, X-ray, etc.) can only be manually released by the provider and will include a narrative report, not actual images. MySparrow does not support images at this time.

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If some of my health information on MySparrow is not correct, what should I do?

Your MySparrow information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MySparrow should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MySparrow?

Yes you can, this is called Proxy access and allows you to view another person's health information through MySparrow.

Adult proxy - for patients who are 18 years or older. A Proxy Consent Form needs to be completed and signed by both the person granting access to their account and the grantee. The form can be obtained from the physician's office of the person who is granting access to their MySparrow account.

Adolescent proxy - for patients who are 12-17 years old. Granting proxy access to information about adolescents is not as simple as it is for young children. Michigan laws give adolescents the right to obtain certain types of health care without the consent or knowledge of parents, as well as limits parental access to certain health information. We offer adolescents and parents a handout outlining these Michigan laws, and we have to be mindful of them when deciding whether to grant parents access to their adolescentís MySparrow account. As adolescents develop toward adulthood, they may also desire greater privacy of their health information, so it is our practice to ask parents to wait outside the exam room during the discussion we have with your adolescent about parental MySparrow access, though we do not require you to leave the room if you do not wish to. However, it is our practice to offer MySparrow access only after we have had the opportunity to speak to the adolescent about MySparrow with the parent outside the room. The adolescent has the option to allow the parent to remain for the entire discussion.

Pediatric proxy - for patients who are under the age of 12 years old. Parents and legal guardians can request access at the patient's next appointment. When a child turns 12, the rules for adolescents apply. The system is automatically configured to suspend MySparrow proxy access on the childís 12th birthday and the process for obtaining proxy access for an adolescent will need to be followed.

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Can I ask questions regarding a family member from my MySparrow account?

MySparrow offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MySparrow account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MySparrow account.

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Is my child eligible to have a MySparrow account?

MySparrow is available to patients and their parents and guardians if their Provider feels MySparrow access is appropriate for them and they agree to abide by the MySparrow Terms and Conditions agreement. MySparrow is not for everyone; your Provider will help determine if MySparrow access is right for you.

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What if I would like "proxy access" to information in MySparrow about my child (age 0-11 years) or adolescent (age 12-17)? What about access by other family members?

The ability to use MySparrow to view another person's health information is called proxy access. Parents or legal guardians can request proxy access to view MySparrow information and send messages regarding their children and adolescents. Only parents and legal guardians are eligible for proxy access; other family members such as aunts, uncles, and grandparents are not eligible unless they are also legal guardians.

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What health information and services are available via MySparrow proxy access?

Proxy access gives full access to all information and functionality within MySparrow that users have for their own care Ė such as viewing test results, sending secure messages to the doctorís office and making appointment requests.

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How do I get proxy access to my child's (age 0-11 years) MySparrow account?

Proxy access gives parents and guardians full access to all information and functionality within MySparrow that adult users have for their own care Ė such as viewing test results, sending secure messages to the doctorís office and making appointment requests.

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What happens to my proxy access when my child turns 12 years old?

When a child turns 12, the rules for adolescents apply. The system is automatically configured to suspend MySparrow proxy access on the childís 12th birthday and the process for obtaining proxy access for an adolescent will need to be followed.

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How do I get proxy access to my adolescent's (age 12-17 years) MySparrow account?

Granting proxy access to information about adolescents is not as simple as it is for young children. Michigan laws give adolescents the right to obtain certain types of health care without the consent or knowledge of parents, as well as limits parental access to certain health information. We offer adolescents and parents a handout outlining these Michigan laws, and we have to be mindful of them when deciding whether to grant parents access to their adolescentís MySparrow account. As adolescents develop toward adulthood, they may also desire greater privacy of their health information, so it is our practice to ask parents to wait outside the exam room during the discussion we have with your adolescent about parental MySparrow access, though we do not require you to leave the room if you do not wish to. However, it is our practice to offer MySparrow access only after we have had the opportunity to speak to the adolescent about MySparrow with the parent outside the room. The adolescent has the option to allow the parent to remain for the entire discussion.

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As a parent, do I have to sign up for MySparrow proxy access?

Not for your adolescent. Parents may choose to allow their adolescents to have direct access to MySparrow without the parent or guardian also having access. However, children (age 0-11 years) are not given direct access, so the only access to MySparrow for a child is by giving proxy access to the parent or guardian.

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What if the adolescent wants a MySparrow account without parental proxy access but the parent does not agree?

MySparrow is an optional service we offer to enhance the patient experience for adolescents and their parents/guardians. If the Patient, Parent and Provider cannot come to an agreement regarding proxy access, we will be unable to offer MySparrow at that time.

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Can an adolescent terminate a parent's proxy access to the adolescent's MySparrow account?

Yes. As is the case for adult MySparrow users, there is a feature that allows any patient to terminate proxy access by another person. If the adolescent terminates proxy access of a parent, that parent will no longer be able to access the adolescentís MySparrow account. We strongly encouraged adolescents who terminate parental proxy access to inform the parents as soon as possible. If a parent finds that they can no longer access information about their adolescent and has concerns or objections about losing access, we encourage the parent to discuss this with the adolescent. If agreement cannot be reached and the Providerís office is notified that there is an unresolved dispute, we will suspend the account until the adolescent and parents resolve the dispute and inform the Provider at a subsequent visit.

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If I don't have access to MySparrow information for my child or adolescent, or I am interested in getting copies of chart information not viewable in MySparrow, what should I do?

Parents and guardians have the right to receive paper copies of the medical records of their children and adolescents subject to Michigan Laws requiring the withholding of certain types of information. You can request copies of medical records by contacting Sparrow Health Information Management (517) 364-2276.

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What happens to my proxy access when my adolescent turns 18 years old?

When an adolescent turns 18, the rules for adults apply. The system is automatically configured to suspend MySparrow proxy access on the adolescentís 18th birthday and the process for obtaining proxy access for an adult will need to be followed.

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I forgot my password. What should I do?

You can click the "Forgot password" link on the sign-in page to reset your password online. For 24-hour assistance with MySparrow, please call the Sparrow Help Desk at (517) 364-4357.

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Can you send me a new activation code as I have lost it or it has expired?

For 24-hour assistance with MySparrow, please call the Sparrow Help Desk at (517) 364-4357. After providing a couple of identifying pieces of information they can give you a new activation code.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MySparrow and from the left menu, go to the My Account section and select Change Demographics or Change Password.

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How do I disenroll from MySparrow?

If you decide you no longer wish to have a MySparrow account, please contact your physician's office and they can deactivate your account.

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How is MySparrow secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MySparrow uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MySparrow. Unlike conventional e-mail, all MySparrow messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MySparrow is owned and operated by Sparrow and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Sparrow. Sparrow Privacy Policy

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I was logged out of MySparrow, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MySparrow?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. For 24-hour assistance with MySparrow, please call the Sparrow Help Desk at (517) 364-4357.

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